❓ Does MAC OS require a driver?
✅ No driver installation is needed.
❓ Does Windows require a driver?
✅ Yes, it does.
❓ What are the requirements for the Ethernet cable?
✅ Cat6e or Cat7 is required.
❓ What types of interfaces are supported?
✅ USB 4.0, Thunderbolt 3, Thunderbolt 4, and Thunderbolt 5 are supported.
✅ USB 3.2, 3.1, 3.0, and 2.0 are not supported.
❓ Will it generate heat during operation?
✅ It uses an aluminum alloy casing for heat dissipation, with a temperature of around 40°C.
❓ Is there any noise during operation?
✅ It operates with 0 noise.
❓ Why is my computer not recognized after plugging it in?
✅1、Confirm whether the computer has a USB 4.0 or Thunderbolt port.
2、Ensure that the original factory-supplied cable is used and is securely inserted.
3、For Apple computers, confirm whether an Ethernet cable is inserted and whether the cable is intact (installation video link on Douyin).
4、For Windows systems, confirm whether the driver is installed (installation video link on Douyin).
❓ Is additional power supply needed?
✅ No.
❓ Why is the speed of my computer not satisfactory?
✅
1、Check whether the Ethernet cable is Cat6/7.
2、Ensure the driver is up to date (http://www.mmui.com.cn/index.php?catid=38).
3、Check if the network settings have jumbo frames enabled.
4、Verify if the switch/gateway device can achieve a speed of 10G.
5、Test if the hard drive uses the NVMe protocol (the hard drive read speed should be greater than the network transfer speed)./
6、Check if different speed testing software is used (https://files.budman.pw/).
7、In Windows, check if the network card setting is at 10G. To set the network card speed: Right-click on 'This PC' -- Manage -- Device Manager -- Network Adapters, find the corresponding device, then right-click on Properties -- Advanced -- Speed and Duplex -- Value.
